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Regional Disability& Education Pathways

Complaints Policy

Last updated: April 2026

Our Commitment

Regional Disability & Education Pathways is committed to providing high-quality services. We welcome feedback and take all complaints seriously. If something hasn't gone well, we want to know about it so we can put it right and improve our services.

How to Make a Complaint

You can make a complaint in any way that suits you:

You can also have someone else make a complaint on your behalf — a family member, friend, advocate, or support person.

What Happens Next

  1. Acknowledgement: We will acknowledge your complaint within 2 business days.
  2. Investigation: We will look into your concerns thoroughly and fairly.
  3. Response: We aim to resolve complaints within 14 business days. If we need more time, we will let you know.
  4. Outcome: We will tell you the outcome of our investigation and any actions we have taken.

Your Rights

  • Making a complaint will not affect the services you receive from us.
  • Your complaint will be handled confidentially.
  • You can bring a support person to any meeting related to your complaint.
  • We will communicate in a way that is accessible to you.

External Complaints

If you are not satisfied with our response, or if you would prefer to speak to someone independent, you can contact:

Accessibility

We are committed to making our complaints process accessible to everyone. If you need help making a complaint — for example, in an alternative format, through an interpreter, or with the support of an advocate — please let us know and we will make arrangements.